Here are a few comments from some of our customers:
Just wanted to give a bit of feedback on the process we have been through in purchasing our caravan – A Swift Expression 560. Feel free to use it on your website if you want to.
From the beginning, Gavin has been very friendly, and we had no pressure to hurry, or make a purchase. He happily showed us a variety of vans, any of which would have met our needs. He explained the differences, and demonstrated some of the different features (Caravans have come a long way since our last, a 1987 ABI). Gavin clearly knows the way around the vans, and is clearly a keen outdoorsman as well – so he has practical experience, not just training!
We chose and purchased the van, and decided to get FTG to fit a new motor mover for us. Gavin promised to phone us with a progress report, and did – what a refreshing change compared to other companies! Once the parts were in, he made a mutually agreeable appointment, and when I arrived, the van was out, shiny, ready to go. Unfortunately, there were a couple of issued with the hitch-up – my van had the wrong towball, and one of the indicator lights didn’t want to work – about par for the course with towing electrics. A few minutes with a screwdriver, and a couple of spanners, and that was all fixed. Gavin and Neil then talked me through some of the bits on the van, and off we went.
Got home fine, parked up, and started working through everything. Answers to my (sometimes silly) questions were patiently given in phone calls and emails, and then OH NO I found a problem. One of the circuit boards in the electrical control system had failed – a common fault, google showed. So, over several phone calls, Gavin patiently talked me through enough “what happens when you switch that on/off” to diagnose what was wrong. This was on Monday, and he came to a diagnosis, then ordered the required part. Wednesday morning, the part arrives, and Gavin phones, as promised. 45 minutes later, he’s arrived, fixed the part (Yes, it worked straight away!) and answered a couple more questions before heading back to base. Especially when buying an older van, problems are inevitable, but how they are dealt with reveals a lot about the company.
What a refreshingly different experience to other companies I deal with…
-Helpful, knowledgeable, friendly staff
-Phone calls and emails returned when promised
-Problem solved in a timely and efficient manner
I will be strongly recommending your company to others and would buy from you again with no hesitation (although on experience of how we use vans, probably not for a few years, sorry!)
Thanks Again Gavin.
Just thought I’d drop you an email to say Thank you for Saturday.
We had a lovely journey home and surprised how easy it was to tow as I was a bit nervy due to the size and my first time towing a caravan.
Anyway I am over the moon with it and so is the wife. We will definitely use you again when we upgrade.
I have also recommended you to two friends that are looking for a van for the up and coming season.
Hi. We bought a Pegasus Milan from you back in August, and have just used it for the first time. Just want to let you know how thrilled we are with it. We thought our old Lunar was comfy, but this is a whole new experience. Speaking of the old Lunar, did you manage to sell it? Did it go to a good home? Hope business is going well. Best wishes, Brenda and George Branton
Hi Neil just wanted to say thanks for sorting the couple of little problems on the Lunar caravan we bought from you, great service no messing about, great caravan would recommend you and your staff to anyone buying. Thanks Dave and Sam
We purchased a Swift Charisma from FreedomtoGo in April this year. The guys there couldn't have been more helpful; on pick-up we had an issue with our car electrics to the van which they sorted in the pouring rain. We then had a issue with the fridge which they sorted with no bother. What can I say great price, great service and they couldn't have been more helpful. When we upgrade in a few years they will certainly be our first port of call. Thanks. Tim Coomer and Family.
As newbies to caravaning we were unsure of what to look out for when purchasing, Neil showed us how everything worked and spent over 2 hours with us on collection, we then had a follow up call to check we were ok with everything whilst away for our 1st weekend. An absolutely fantastic service and now my brother has just bought a caravan from them as well. Mr & Mrs K Botley
Gave me a good price for my caravan and discounted the one I was buying.. couldn't ask for more. Highly Recomended Paul F-M Hounslow
Nice caravan and nice people to deal with Mr H Basinsgtoke
Has to be the best dealer in Hampshire, non pushy, great caravan, thanks Neil and Gavin Mr & Mrs Y Ringwood
Honest!!!! Caravan looks stunning....Great Price....Good Quality Many Thanks!!! NSW Australia
Excellent service, even changed my towball as I had the wrong one, caravan was exactly as described, honest genuine business that I can highly recommend. Mr Y Ringwood
A no nosense purchase from a straight honest guy, thanks Mr & Mrs H Wimborne
1st Class Service from start to finish, thankyou Neil. Mr & Mrs F Poole
Our 2nd Caravan from Freedom, Great Service, Great Caravan, Great Price. Mr P Southampton
Thanks for delivering the Caravan, we are very happy. Mr & Mrs J Plymouth
Fantastic service, great caravan, would definetly use again. Mrs J Southampton
Great guys, couldn't have been more helpful. Mr H Bournemouth
I've already recommended them to my friends, wonderful service. Mr & Mrs D Fareham
We spent weeks looking at rubbish, my new caravan is exactly as described, honest straight guys. Mr G Andover
Very helpful, nothing was to much, thankyou very much. Mr & Mrs T Southampton
Super guys, even delivered it for me, highly recommended. Mr & Mrs K Oxford
A pleasure to deal with, would use again and again. Mr B Swindon
This is our 2nd caravan, looking forward to our next upgrade. Mr & Mrs D Poole
Accurately described caravans at sensible prices, great service, well done. Mr & Mrs F Ringwood
Worth travelling for, excellent service, super caravan, thanks fellas. Mr G Bristol
They couldn't have been more helpful, first class service, first class guys, a BIG thankyou. Mr & Mrs W Botley